Privacy Policy

At MOTUS Help, we are committed to protecting the privacy and security of your business and personal information. This Privacy Policy is incorporated into and subject to our Terms of Service. Any capitalized terms not defined in this policy have the meanings set forth in the Terms of Service.

This Policy describes how we collect, use, and share information when you visit our website (the "Site") or purchase our DOT setup assistance ("Services").

1. Information We Collect

2. Strict Biometric & Credential Protection

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and coordinate our setup assistance Services.
• Audit and pre-verify your company registration data against state and federal records.
• Schedule and conduct your virtual setup session.
• Communicate with you regarding updates, session changes, and compliance requirements.
• Process payments and prevent transaction fraud.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your company or personal information to third parties. We share your information only in the following circumstances:

• Service Providers: We share information with trusted third-party providers who perform services on our behalf, such as Stripe (for payment processing) and Calendly (for scheduling virtual setup sessions).
• Compliance & Legal Requirements: We may disclose information if required to do so by law, regulation, subpoena, or in response to a government inquiry.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures to safeguard your information from unauthorized access, loss, or alteration. All connection channels on our Site use Secure Sockets Layer (SSL) encryption protocols.

We retain your information for as long as necessary to provide the Services, comply with legal and auditing obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You may review, update, or request the deletion of the contact information you provided to us by emailing [email protected]. Note that we may retain certain records for billing, auditing, or legal compliance purposes.

Do Not Track:Our Site does not currently respond to "Do Not Track" (DNT) signals from web browsers.

7. California Consumer Privacy Act (CCPA/CPRA) Rights

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include:

• Right to Know/Access: You have the right to request disclosure of what personal information we collect, use, disclose, and share about you.
• Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us, subject to certain legal exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.
• Right to Limit Sensitive Data Use: You have the right to limit our use and disclosure of sensitive personal information (such as Employer Identification Numbers (EINs) or payment details) to only those purposes necessary to perform the Services.
• Right to Opt-Out of Sale or Sharing:You have the right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. We do not sell your personal information or share it for cross-context behavioral advertising.
• Right to Non-Discrimination: You have the right to not receive discriminatory treatment by us for exercising any of your privacy rights.

Authorized Agents: You may designate an authorized agent to submit requests under the CCPA/CPRA on your behalf. To do so, we require that you provide the authorized agent with written permission to make the request, and you must verify your own identity directly with us or confirm that you provided the agent permission.

How to Submit and Verify Requests: To exercise any of these rights, please email us at [email protected]. Before processing your request, we must verify your identity to protect your security. We verify requests by matching information you provide in your email (such as your name, business email, and DOT number) with the records we maintain.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. International Data Transfers

MOTUS Help is based in the United States. By using our Services, you consent to the transfer, storage, and processing of your information in the United States, where privacy laws may differ from those in your jurisdiction.

10. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws and dispute resolution mechanisms (including binding arbitration) set forth in our Terms of Service.