Privacy Policy

At MOTUS Help, we are committed to protecting the privacy and security of your business and personal information. This Privacy Policy is incorporated into and subject to our Terms of Service. Any capitalized terms not defined in this policy have the meanings set forth in the Terms of Service.

This Policy describes how we collect, use, and share information when you visit our website (the "Site") or purchase our DOT setup assistance ("Services").

1. Information We Collect

2. Strict Biometric & Credential Protection

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and coordinate our setup assistance Services.
• Audit and pre-verify your company registration data against state and federal records.
• Schedule and conduct your virtual setup session.
• Communicate with you regarding updates, session changes, and compliance requirements.
• Process payments and prevent transaction fraud.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your company or personal information to third parties. We share your information only in the following circumstances:

• Service Providers: We share information with trusted third-party providers who perform services on our behalf, such as Stripe (for payment processing) and Calendly (for scheduling virtual setup sessions).
• Compliance & Legal Requirements: We may disclose information if required to do so by law, regulation, subpoena, or in response to a government inquiry.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures to safeguard your information from unauthorized access, loss, or alteration. All connection channels on our Site use Secure Sockets Layer (SSL) encryption protocols.

We retain your information for as long as necessary to provide the Services, comply with legal and auditing obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You may review, update, or request the deletion of the contact information you provided to us by emailing [email protected]. Note that we may retain certain records for billing, auditing, or legal compliance purposes.

Do Not Track:Our Site does not currently respond to "Do Not Track" (DNT) signals from web browsers.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. International Data Transfers

MOTUS Help is based in the United States. By using our Services, you consent to the transfer, storage, and processing of your information in the United States, where privacy laws may differ from those in your jurisdiction.

9. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws and dispute resolution mechanisms (including binding arbitration) set forth in our Terms of Service.